What It Looks Like: A leader receives critical feedback in a group setting. Without pause, he responds defensively, trying to justify and redirect. The message is lost. Trust shrinks.   After the Behavior is Integrated: He listens fully. Watches tone, posture, and subtext. Pauses. Then says: “I hear the concern. Let me take a moment before I respond.” The room breathes. The conversation deepens.   Behavioral Impact:

Prevents reactive damage: Avoids escalation and maintains trust. Models calm em...