Accountability Avoidance
What It Looks Like:
David, a Senior Operations Manager, oversees a large team responsible for product delivery and customer satisfaction. Recently, David has noticed a decline in both the timeliness and quality of deliverables. While he is aware of the issues, he hesitates to hold his team accountable, fearing it may cause friction and damage relationships. As deadlines pass and quality issues pile up, David's team members continue to make excuses rather ...

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