What It Looks Like: Leading Change with Empathy and Clarity Isabelle, the Chief Transformation Officer at a large multinational company, has been tasked with leading a major organizational change initiative. The company is shifting its core business model to adapt to new market demands and technological advancements. However, as the change begins to roll out, Isabelle notices significant resistance from both middle management and frontline employees. Fear of the unknown, skepticism about the new...