What It Looks Like:
Sophia, a Vice President of Human Resources, faces a challenging situation when a long-standing employee, John, begins showing signs of frustration and disengagement in the workplace. However, instead of addressing the underlying issues, Sophia focuses only on John’s behavior, perceiving it as a personal conflict and becoming defensive herself. She struggles to understand his emotional state and doesn’t take the time to recognize how his feelings might be impacting his work a...