What It Looks Like:
Maria, a CEO, faces a company-wide crisis—an unexpected product failure. While she understands the problem deeply, her communication lacks the urgency and poise needed to reassure her team. Her message comes across as reactive rather than proactive, and her team feels anxious, leading to a decline in morale and productivity.
What If:
Crisis leadership isn’t just about solving problems, but about how you lead with confidence and calm?
After Implementing Behavioral Insights:
Ma...